STORE POLICY

 

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed a very transparent store policy for our customers. Read the following sections to find out more about how we ship products, or about how we secure your personal data.

C U S T O M E R  C A R E

We endeavour to respond to all customer queries timeously. If you still have not received a reply to your query within 24 hours, please resend with "URGENT" in the Title.

~

S H I P P I N G

Free Standard Delivery (orders R750+)     R0.00       (3 - 7 working days)

Local Delivery (Western Cape)                R75.00     (3 - 5 working days)

All other regions within SA                     R120.00    (3 - 7 working days)

~

W H O L E S A L E

If you are interested in stocking Heart Tree products, please email Kate at hearttreenaturaly@gmail.com for the latest Wholesale Pricelist.

~

P A Y M E N T

Credit / Debit Cards  (via YOCO) - Offline Payments (E F T)

~

W E B S I T E  P R I V A C Y  P O L I C Y

Last Updated: 30 June 2021

We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal information).

This Website makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use (and which we may use) to recognise repeat users, facilitate the user’s on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content. The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features available on our Website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our Website will therefore be limited. If you do accept a “cookie”, you thereby consent to our use of any personal information collected by us using that cookie subject to the provisions of this clause 10.

HOW DO WE USE YOUR PERSONAL INFORMATION?


We use the Order Information that we collect generally to fulfill any orders placed via our website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix.com to power our online store--you can read more about how Wix.com uses your Personal Information here: https://www.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DATA RETENTION

When you place an order through our website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

ENQUIRIES

For more information about our privacy practices, if you have questions, please contact us by e‑mail at hearttreenatural@gmail.com.

~